Question 1

How do I get started?

Accepted Answer

Sign up for free and you'll receive 3 exam credits immediately—no credit card required. Your free credits are valid for 90 days, so you can take your first practice exams whenever you're ready.

Question 2

What types of exams are available?

Accepted Answer

We offer IELTS Academic and General Training exams across multiple skills: Writing (Task 1 & Task 2), Reading (3 passages with 40 questions), and Listening (4 sections with audio). TOEFL and PTE are coming soon.

Question 3

What's the difference between IELTS Academic and General Training?

Accepted Answer

IELTS Academic is designed for university admissions and professional registration, featuring academic-style content. General Training is for work experience and immigration, with practical, everyday topics. Both are scored on the same 1-9 band scale.

Question 4

How does the AI grading work?

Accepted Answer

For Writing exams, our AI evaluates your work on official IELTS criteria: Task Achievement, Coherence & Cohesion, Lexical Resource, and Grammatical Range & Accuracy. Reading and Listening exams are scored instantly based on correct answers. All results are delivered within 60 seconds.

Question 5

How accurate is the AI grading?

Accepted Answer

Our AI has been trained on thousands of IELTS responses and achieves high correlation with human examiners. It provides reliable, consistent feedback—perfect for practice. We recommend using it alongside official IELTS preparation materials.

Question 6

Are the exams timed like the real test?

Accepted Answer

Yes! All exams include authentic timers: Writing (60 minutes total—20 min for Task 1, 40 min for Task 2), Reading (60 minutes for 3 passages), and Listening (40 minutes total—30 min audio plus 10 min transfer time). This helps you prepare for real exam pressure.

Question 7

Can I access my exam history?

Accepted Answer

Absolutely. All your completed exams, scores, and detailed feedback are stored in your dashboard. You can review past performance anytime to track your improvement over time.

Question 8

How do exam packs work?

Accepted Answer

Exam packs are one-time purchases that give you extra exam credits. They're valid for 1 year and can be used alongside your subscription. Your subscription credits are used first, then pack credits—starting with those expiring soonest.

Question 9

Can I change or cancel my subscription?

Accepted Answer

Yes! Upgrade, downgrade, or cancel anytime from your Profile page. If you cancel, you'll keep access until your current billing period ends. There are no cancellation fees.

Question 10

Do unused exam credits roll over?

Accepted Answer

Subscription credits reset each billing cycle and don't roll over. However, exam pack credits are valid for 1 year from purchase, giving you flexibility for intensive practice sessions.

Question 11

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through Stripe, trusted by millions of businesses worldwide. We never store your credit card details on our servers.

Question 12

What happens to my data after I submit an exam?

Accepted Answer

Your exams and feedback are stored securely in your private account. You can access them anytime from your dashboard. We never share your work with third parties.

Question 13

What happens when I cancel my subscription?

Accepted Answer

When you cancel, you keep full access to all features until the end of your current billing period. After that, your account reverts to the free plan with limited exam credits. You can resubscribe anytime.

Question 14

What is the Vocabulary Trainer?

Accepted Answer

Our Vocabulary Trainer helps you master essential words through spaced repetition. Practice with multiple question types including definitions, synonyms, and fill-in-the-blank exercises. Track your progress and build daily streaks to reinforce learning.

Question 15

How does the gamification system work?

Accepted Answer

Earn XP (experience points) for every exam you complete and vocabulary you master. Level up from 1 to 10 as you progress. Collect achievement badges for milestones like completing exams, maintaining streaks, and reaching target scores. The weekly streak system rewards consistent practice.

Frequently Asked Questions